AI Assistant terms

The terms for our AI assistant subscriptions, in plain English.

Last updated: 15 October 2026

1. About these terms

These terms apply when you sign up for, try or subscribe to the AI assistant service (the “Service”) provided by One Bridge Technologies (ABN 32 900 422 332), Brisbane, Queensland (“we”, “us”, “our”). They sit alongside our general Terms and Conditions and our Privacy Policy. By creating an account you agree to these terms on behalf of yourself and the business you represent.

2. Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (including the consumer guarantees) or any other law that cannot be excluded. Where these terms are inconsistent with those rights, those rights prevail.

3. The Service

The Service is an AI chat assistant for your website. It answers visitors' questions using information from your website, the business details and FAQs you provide, and an AI model from OpenAI. When a visitor asks for a quote, booking, call back or to speak to a person, it collects their details and sends them to you. You manage the Service through your account at /portal.

4. Free trial

New accounts get a free trial of 14 days, including up to 200 visitor messages. No payment details are needed for the trial. At the end of the trial the assistant pauses unless you have chosen a plan. If you choose a plan during the trial, your first payment is taken when the trial ends. We may decline or end a trial if it is being misused, and we offer one trial per business.

5. Plans, prices and payment

  • Plans are billed monthly in advance, in Australian dollars, by card through our payment provider, Stripe. We do not see or store your card details.
  • We are not registered for GST, so no GST is included or added. If we become registered, we will tell you before any change to the amount you pay.
  • Each plan includes a number of visitor messages per calendar month (Brisbane time) and a number of websites. Unused messages don't carry over.
  • When the month's messages are used up, the assistant stops answering for the rest of that month and offers visitors a contact form instead. You can change to a larger plan at any time.
  • If you change plan, the difference for the rest of the billing month is adjusted on your next invoice.
  • If a payment fails, Stripe will try again over the following days and we will email you. If payment still can't be taken, the Service may be paused or ended until it is paid.
  • We may change our prices by giving you at least 30 days' notice by email. The new price applies from your next billing date after the notice period, and you can cancel before then.

6. Cancelling

You can cancel at any time from Plan and billing in your account. Your assistant keeps working until the end of the billing month you have paid for, and you won't be charged again. We don't give refunds for part months, except where required by law (for example, if the Service has a major failure). If you have a problem, please contact us first so we can try to fix it.

7. Your responsibilities

  • You must give accurate business information, keep it up to date, and only include facts you are happy for the assistant to tell your visitors. You are responsible for the information you provide and for the offers, prices and promises made on your website.
  • You must only add the assistant to websites you own or are authorised to manage.
  • You must tell your website visitors that you use an AI chat assistant, in your privacy policy or similar, and handle the enquiries you receive in line with the Privacy Act 1988 (Cth) where it applies to you.
  • You must not use the Service for anything unlawful, misleading, harmful or offensive; to give personal medical, legal or financial advice; to collect sensitive information; to send spam; or to interfere with or attempt to misuse the Service or the AI model.
  • Keep your login details secure, and tell us promptly if you think someone else has used your account.

8. About AI answers

The assistant is designed to answer only from your information and to say when it doesn't know, but AI can occasionally make mistakes or misunderstand a question. Answers are general information, not professional advice. You can review conversations and add FAQs to improve its answers. We are not responsible for a visitor relying on an answer that was based on information you provided, or for decisions visitors make without contacting you.

9. Data and privacy

  • We store your account details, settings, website knowledge, your visitors' conversations and the enquiries they leave, so we can provide the Service. We handle this information in line with our Privacy Policy.
  • We process your visitors' conversations on your behalf. Their messages and the relevant information about your business are sent to OpenAI to write replies; under OpenAI's business terms this information is not used to train its models. Enquiry details are emailed to the address you choose.
  • Conversations and enquiries are deleted automatically after 90 days. You can delete them sooner from your account, and export enquiries at any time.
  • If you cancel, we keep your settings and FAQs so you can restart easily. You can ask us at any time to delete your account and all its data by emailing us, and we will do so within 30 days (except records we must keep by law, such as payment records).

10. Availability and changes to the Service

We work to keep the Service available and reliable, but it depends on third-party providers (including OpenAI, Stripe and our hosting provider) and may occasionally be unavailable or slower, for example during maintenance or a provider outage. We may improve or change features from time to time. If we make a change that significantly reduces the Service, we will tell you and you may cancel.

11. Suspension and ending the Service

We may suspend or end your access if you breach these terms, if payment isn't made, or if your use puts the Service, our providers or other people at risk. Where reasonable we will contact you first and give you a chance to fix the problem. We may also stop offering the Service by giving you at least 30 days' notice, in which case we will refund any amount you have paid for the period after it ends.

12. Liability

Subject to section 2, our total liability to you in connection with the Service is limited to the amount you paid us for the Service in the three months before the claim arose, and we are not liable for indirect or consequential loss, including loss of profit, revenue or business opportunity. Where the Service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to comply with a consumer guarantee is limited, where the law allows, to supplying the Service again or paying the cost of having it supplied again.

13. Changes to these terms

We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect, and you can cancel before then. The current version is always on this page.

14. Governing law

These terms are governed by the laws of Queensland, Australia, and you and we submit to the courts of Queensland.

15. Contact us

One Bridge Technologies · Brisbane, Queensland · info@onebridgetechnologies.com.au